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Frequently Asked Questions on NGroceries


  • Why do I have to login to see product prices?

    As said we have to know where you are coming from before presenting any content to you on our website. Prices, products and other information that we display may differ from postcode to postcode. So, if you login to our website, we can know where exactly you are coming from and we will display highly relevant data to you.

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  • What is the difference between Local and postal delivery zones?

  • How do I shop?

  • Why do I have to register before shop?

Account & Personal:

  • How do I cancel my account?

    If you are not an active shopper you can send us a mail to cancel your account any time.

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  • How do I cancel marketing communications?

  • What if I forget my password?

  • Where can I find my account information?

  • What are loyalty points and where can I find it?


  • How do you send the frozen products?

  • How do I find products?

    You can find products by category or can use internal search box.

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  • How do I find products that are on promotions?

  • What all the symbols on the products?


  • How can I place order?

    As of now we accept online orders only. You can register and place the order. Shopping online is simple and hassle free.

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  • Can I reorder my previous shop?

  • How do I know if I placed my order correctly?

  • Where can I find my earlier orders?

Checkout Problems:

  • I am not able to submit the order?

    * Please check you have filled all the necessary fields. If you miss anything you cannot submit the order.

    * If you face any more issues, please let us know we will fix the problem ASAP.

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  • I am facing payment issue?


  • Can I change the delivery?

    Of course, if you are a local customer you can call us and inform at least 8 hours in advance to rearrange your delivery in the next available slot to your area.

    If you are postal customers please check your order status on our website. If your order is not yet dispatched, we can rearrange your delivery. 

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  • Can I have my order delivered to different address?

  • What happens if I miss a delivery?

  • What is the difference between billing and shipping address?

Delivery Charges and Payment Methods:

  • What payment methods do you accept?

    We accept all the major debit, credit cards and Paypal payments. You can also make the payments over phone.

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  • What is the donation option?

  • Do you have delivery charges?

My question is not answered here?

  • My question is not answered here?

    If your question is not answered, please use our chat option or drop us a mail or call us on our call centre phone. We will get back to you within 24 business hours with relevant explanation